FAQ
Questions people ask first
If yours is not here, ask on Discord — we would rather answer it than have you guess.
General
How working with us actually starts.
Join our Discord and open a ticket, or use the contact form on this site. Tell us what you want built and roughly when you need it. We reply with questions, then a written scope and a fixed quote.
Because almost nothing we build has a fixed price until we understand it. Quoting through Discord means you get a real number for your project instead of a package that nearly fits.
We work remotely and communicate on Discord. Messages are usually answered within a day; clients on a maintenance plan get priority.
Websites
Timelines, ownership, hosting, and rebuilds.
Yes. On final payment the source code and all project assets are yours, delivered through a repository you control.
Usually. We take on redesigns, rebuilds, feature work, and rescue jobs on sites someone else started. Send us the repository or a link and we will tell you honestly whether fixing or rebuilding is the better value.
A production site is typically 2 – 4 weeks; e-commerce and top-up platforms are 4 – 8 weeks. The biggest variable is how quickly content and feedback come back.
We set up hosting, DNS, and SSL as part of delivery. You keep ownership of the accounts. If you would rather not manage it, the maintenance plan covers it.
Discord bots
Hosting, maintenance, and taking over existing bots.
Either. We can deploy to your infrastructure and hand it over, or host it ourselves under the hosting plan with monitoring and automatic restarts included.
On a maintenance or hosting plan, we update the bot and you do not have to think about it. Without a plan, we can quote the update as a one-off.
Often, yes. Send us the source and we will review it first. If the existing code would make the work cost more than a rebuild, we will tell you.
VTuber agency
Applying, what we provide, and what stays yours.
Use the "Apply to the VTuber & streamer agency" button on this site or open an application ticket in our Discord. Include your channel, what you stream, and what you want help with.
Yes. Your channel, your content, your decisions. The agency provides brand and design work, technical setup, production support, and community management — it does not take ownership of your channel.
No. We look at consistency and how you engage with your community more than raw numbers.
Billing
Payment terms, coupons, and refunds.
Typically 50% to start and 50% on delivery, arranged directly with you in Discord. Maintenance and hosting plans are billed monthly.
Enter the code when you request a quote and it is attached to your enquiry. The discount is applied to the quote we send you.
Accounts
What an account on this site gets you.
No — the contact form works without one. An account lets you keep a profile, track your enquiries, and manage your sessions and security settings.
